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Refund and Cancellation Policy

We carry a 30 day conditional money-back guarantee on all products we sold at XtremeBigAir.com unless otherwise specified. If you are not satisfied with any product purchased from this website, you may return it within 30 days of the purchase date by the conditions stated below. Inventory clearance or close out items do NOT have a money back guarantee, all sales are final on these items.

Product Return Policy Information

Returns of two or more products must be unopened and are subject to a minimum 15% restocking fee. Please be advised you are welcome to buy as many as you wish but understand we will ONLY refund the purchase price minus all shipping costs on 1 opened item. Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense.

Although there is free shipping on some orders (we ship free: no shipping cost on all orders over $100), the actual shipping charges which were incurred will be deducted from the original purchase before refunds/credits issued. Shipping charges are NOT refundable! All returns will be assessed a service and handling return fee of $10.00 per credit issued. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees and a 15% restocking fee. Credits are not issued until the product is received back into our shipping facility. The terms of this guarantee are subject to change with or without notice.

Order Cancellation Policy:

Please Follow These Simple Steps to Complete a Return Refund Request

  • Call our Customer Service Department at 1.805.773.9200 to obtain a Return Merchandise Authorization number (RMA) and mailing address to return the package.
  • Write your reason for returning the product and the RMA number on the sales receipt you received with your order or a copy of the sales receipt.
  • The RMA number MUST be written underneath your return address at the top left of the package being returned.
  • Mail back the remaining product PROMPTLY in the products original packaging, the receipt stating the reason for the return and the Return Merchandise Number (RMA) to the address supplied to you by our customer service representative.
  • Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense.
  • RMA's which are not received within 10 business days of issue are void and will NOT be honored.
  • All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will not be assessed any cancellation fee. If you cancel your order AFTER it has been shipped, the Product Return Policy Information listed at the top of the page must be followed. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees and a 15% restocking fee.

Fraudulent Chargeback Policy:

The charge that will appear on YOUR CREDIT CARD STATEMENT will be XtremeBigAir LLC. If you place a chargeback with your credit card company (on purpose or by mistake) for an order that you placed and received, there will be a $75.00 research fee charged to your account upon reversal of the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase and that you did receive it. NO EXCEPTIONS WILL BE MADE - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank.

Steps to complete an RMA (Return Merchandise Authorization)

The RMA number MUST be written underneath your return address at the top left of the package being returned. Mail back the remaining product PROMPTLY in the products original packaging, the receipt stating the reason for the return and the Return Merchandise Number (RMA) to the address supplied to you by our customer service representative. Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense.

Fraudulent Charges - Stolen Credit Card Purchases

We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.